Returns & Refunds

We would rather you had the right pair than our money. If the CrossHold™ Shaping Brief isn't right for you, here is exactly how to send it back.

1. Your 90-day guarantee

Every order is covered by our 90-day money-back guarantee, counted from the day your parcel is delivered. This is our own promise and it sits on top of your statutory rights under the UK Consumer Contracts Regulations, which give you a 14-day cancellation right.

Unlike most shapewear returns policies, ours does not require the item to be unworn. Shapewear only proves itself once you have it on under real clothes, so trying it properly is the whole point.

2. Free size exchange

If the fit is not right, the first exchange is free — we cover the return postage and send the new size out as soon as we have your request. Email us the order number and the size you would like instead.

Not sure which size to go to? Use the Find My Size tool on the product page, or reply to our email and we will work it out with you.

3. How to start a return

Email support@vestalini.com with:

• Your order number
• Whether you want a refund or an exchange
• A line on what didn't work — it genuinely helps us fix the fit guide

We reply within one business day with the return address and instructions. Please wait for that email before posting anything back — parcels sent to the wrong address cannot be traced or refunded.

4. Return shipping costs

• Size exchange: we pay. First exchange per order.
• Faulty or incorrect item: we pay, and we replace or refund in full.
• Change of mind: you cover the return postage. We recommend a tracked service — without tracking we cannot confirm the parcel reached us.

5. Return address

Our returns are processed through a fulfilment centre outside the UK. The full address is sent to you by email once your return is approved, so that it is always the current one.

Where return postage would cost more than the item is worth, we may simply approve a refund without a return — you keep the briefs and we still refund you. We will tell you when that applies.

6. How your refund is paid

Refunds go back to the original payment method. We issue the refund as soon as the parcel is received and checked, or as soon as a returnless refund is agreed.

Once issued, the money typically appears within 5–10 business days, depending on your bank or card provider. We will email you the moment it leaves our side.

7. What isn't covered

• Requests made more than 90 days after delivery
• Items damaged by something other than normal wear — a snag from a zip, a bleach mark, tumble-dryer damage
• Customs charges or import fees on international returns, which are non-refundable

8. Cancelling before dispatch

Orders move to our fulfilment centre quickly, usually within 24 hours. If you need to cancel or change an address, email us immediately and we will stop it if it hasn't shipped. Once it is on its way, the 90-day guarantee is your route.

9. Your legal rights

Nothing in this policy reduces your statutory rights. Under UK consumer law you are entitled to a repair, replacement or refund if goods are faulty, not as described, or unfit for purpose — and to cancel a distance purchase within 14 days of delivery.

10. Talk to us

Email support@vestalini.com. We answer Monday to Friday, 9:00am – 5:30pm UK time, and usually within a few hours.