Track your order
Track your order
Every order ships tracked. As soon as your parcel leaves us you get a dispatch email with the link — here is how to use it, and what to do when it goes quiet.
How to track
- Open the dispatch confirmation email we sent when your parcel was packed.
- Tap the tracking link, or copy the tracking number.
- If you copied the number, paste it into the tracking page of the courier named in that email.
Can't find the email? Check your spam and promotions folders first, then email support@vestalini.com with the name and address on the order and we'll resend it.
Couriers we use
- Royal Mail Tracked 24/48 — most UK orders
- Evri — selected regions
- DPD Local — larger multi-pair orders
Your dispatch email says exactly which one is carrying your parcel.
Timings
- Dispatch: within 24 hours of ordering, Monday to Friday
- Delivery: 2–4 business days from dispatch, free and tracked across the UK
The delivery estimate runs from dispatch, not from when you placed the order.
Tracking hasn't updated
Couriers often take 24–48 hours to log the first scan after collection. A quiet tracking page in that window is normal.
If nothing has moved three business days after your dispatch email, send us the order number and we'll chase the courier ourselves.
It says delivered, but nothing arrived
Almost always recoverable. Before you write to us:
- Check the porch, the safe place, the bin store, reception
- Ask neighbours and anyone else at the address
- Look for a card, or a note in the tracking history
If it hasn't appeared after 48 hours, email us and we'll open an investigation and request proof of delivery. Full detail on the Shipping & Delivery page.
Still stuck
Email support@vestalini.com with your order number. Monday to Friday, 9:00am – 5:30pm UK time.