Shipping & Delivery

Free tracked delivery on every UK order, no minimum — with paid options if you need it sooner. Here is exactly what happens after you click buy.

1. Processing

Orders placed Monday to Friday are dispatched within 24 hours. Orders placed at the weekend or on a UK public holiday go out on the next working day.

You get an order confirmation straight away, and a separate dispatch email with your tracking link as soon as the parcel leaves us.

2. Delivery times & costs

Three tracked options, available on every order. You choose at checkout:

• Free Standard Shipping — 5–8 business days — free on every order, no minimum spend
• Express Shipping — 4–6 business days — £3.99
• Priority Express Shipping — 2–4 business days — £6.99

International orders carry the same three options at the same prices, but take longer in transit — allow 6–12 business days depending on the destination.

Delivery estimates start from the day your order is dispatched, not the day it was placed. They are estimates, not guarantees — couriers occasionally run late in peak periods.

3. Where we deliver

We ship across the United Kingdom, including Northern Ireland, the Scottish Highlands and the Islands. Remote postcodes can add a day or two.

We currently cannot deliver to PO Boxes or parcel lockers. Please use a street address where someone can take the parcel in.

4. Tracking your order

Your dispatch email carries the tracking link. You can also check any time on our Track your order page with your order number and email.

Tracking can take up to 48 hours to start updating after dispatch — that gap is normal and does not mean anything is wrong.

5. Getting the address right

Please double-check your address before paying. Once an order has been passed to our fulfilment centre we cannot change the delivery address, and we cannot be held responsible for parcels sent to an address you entered incorrectly, or accepted by a neighbour at the address you gave us.

If you spot a mistake, email support@vestalini.com immediately. If it hasn't shipped, we will fix it.

6. Delayed or lost parcels

If tracking has not moved for several days, contact us and we will chase the courier for you.

A parcel can only be formally declared lost 14 business days after dispatch, once the courier classifies it as such. At that point we send a free replacement or refund you in full — your choice.

7. Marked delivered but not received

It happens more often than you'd think, and it is usually recoverable. Before contacting us, please:

• Check any safe place, porch, bin store or reception
• Ask neighbours and anyone else at the address
• Look for a card or a note in the tracking history

If it still hasn't turned up after 48 hours, email us with your order number and we will open an investigation with the courier.

8. Split deliveries

Multi-pair orders occasionally travel in more than one parcel, each with its own tracking. If one arrives before the other, the rest is on its way.

9. Customs and duties

UK orders carry no additional charges — the price you pay at checkout is the price. International orders may attract import duties or taxes set by the destination country, which are the responsibility of the recipient and are not refundable.

10. Questions

Email support@vestalini.com. We answer Monday to Friday, 9:00am – 5:30pm UK time.